Terms of Service
Please read these terms carefully before using our digital services.
1. Acceptance of Terms
By accessing or using the services provided by EmbroBeat ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
2. Description of Service
EmbroBeat is a B2B and B2C digital design agency specializing in custom embroidery digitizing (converting artwork into machine-readable stitching files like .DST or .PES) and vector art conversion (converting raster images to scalable vector files like .AI or .EPS). All final designs are digital files. We do not manufacture or ship physical garments or embroidered products.
3. Order Process and Fulfillment
Customers submit their artwork and instructions via our secure digital dashboard. Once payment is authorized, our design team begins the conversion process.
Completed files are uploaded to the customer's dashboard, and an email notification is sent. Delivery times depend on the complexity of the artwork and the selected service package, but standard turnaround is generally within 4 to 8 hours.
4. Payments and Billing
All global payments are processed securely through our authorized Merchant of Record, Lemon Squeezy. Prices are listed on our pricing page and are charged prior to work commencing, except for custom quotes which require manual approval and payment by the customer.
5. Intellectual Property & Usage Rights
By uploading artwork to EmbroBeat, you represent and warrant that you are the legal owner of the artwork, or that you hold a valid license or written permission from the rights holder to have the artwork digitized, vectorized, or otherwise reproduced. You agree to indemnify and hold EmbroBeat harmless from any claims resulting from unauthorized use of copyrighted or trademarked material.
Prohibited Content
EmbroBeat reserves the right to refuse any order that contains: counterfeit brand logos, unauthorized use of third-party trademarks, offensive or illegal imagery, or any content that violates applicable laws. We will not digitize designs that infringe on another party's intellectual property rights.
Upon completion and full payment, the rights to use the digitized or vectorized output files are transferred to you for your intended commercial or personal use. EmbroBeat retains no ownership claim over completed work.
With your explicit permission, we may showcase anonymized versions of completed work in our portfolio gallery for demonstration purposes only.
6. Limitation of Liability
EmbroBeat provides digital design services on an "as-is" basis. While we strive for the highest quality, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services or digitized files.
Our total liability for any claim arising from an order shall not exceed the amount paid by the customer for that specific order. This limitation applies to the fullest extent permitted by applicable law.
7. Dispute Resolution
Any disputes arising from these Terms or the use of our services will first be addressed through good-faith negotiation between the parties. If a resolution cannot be reached within 30 days, either party may pursue mediation or arbitration under the laws of Pakistan.
For payment-related disputes, customers may also contact Lemon Squeezy (our Merchant of Record) directly through their buyer support channels.
8. Contact Information
If you have any questions regarding these Terms, please contact us at:
Last updated: March 2026